9/27/2023 0 Comments Encore resort at reunion rentalWhen we arrived the house was 80 degrees. We arrived late due to a delay in getting our rental car. Our stay here was full of issues and disappointments from the arrival. We just spent a week with our family at this resort. Other than that little blip, perfect stay□□… He went and got one and offered to clear the grass himself, I told him that it was no problem and I did it. I told the gentleman that all I needed was a net and that I would clear the grass myself. I rang the reception team and told them and within minutes one of their team came out, took photos and was very apologetic and explained that a third party contractor cuts the grass and that he would take it up with them to get it cleaned. If we had a net, we would have cleared it. In fact the stay was fantastic at Encore and the only minor issue we had was one day when we got back from Disney, we were going to go into the pool, but the grass had been cut and the grass was floating all over the top. We were across the road from the main site where the water park was, but this was no problem as when there’s so many theme parks to visit, it was nice to come back to the peace and tranquillity of the Villa and have a dip in our own pool. It was a smooth check in and when we got to the Villa (7402 Marker Avenue) we were met by one of the Encore staff who showed us around and explained the workings of everything, pool lights, A.C., and where to call if we had any issues. We booked a Villa at Encore through TUI and having read some of the reviews, we wondered what was in store for us when we arrived. Each time I had to get into the home as the access code provided never worked. Lights fixtures missing bulbs Outlets are not working in some of the rooms Towels were dirty Broken iron Coffee maker was broken Never received a call back from a customer service supervisor as promised I called about 10 times. Encore stay complaints There were roaches Linen was dirty Door has not worked When we checked in the house was dirty, floors were dirty, dishes in the dish washer (which left a smell in the house), trash can broken. We definitely did not receive the level of accommodation we paid for during this stay. We don’t mine paying a premium for a nice place to stay while on vacation. My family and I have stayed here many times and we have never encountered an experience like this. We placed a deposit to assure that the property was left in good condition, but the property was in terrible condition when we arrived. We paid good money to stay at this resort. The following issues were experienced so far during our stay. The access code provided upon check in never worked. Since we got to the property we have not been able to open the door for access without a maintenance call to allow us access. I must say I am extremely disappointed in the level of service we have received. Hotels near Everest University - South Orlando, FL.Hotels near Le Cordon Bleu College of Culinary Arts in Orlando.Hotels near Academy of Career Training Inc.Central Florida Regional Airport Hotels.
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